Pursuant to Section 631 of the Cable Communications Policy Act of 1984 (the “Cable Act”), Nelson Cable, Inc. is required to inform new and current subscribers of our privacy policy.
Nelson Cable only collects information necessary to provide service to the subscriber or to monitor quality and reception of cable and cable modem signals. This includes name and address, telephone number, account number, billing and collection information, service and installation records, subscriber correspondence, the services rendered by the subscriber, maintenance, service and installation information, and marketing data. Subscriber must be of legal age in order to enter into Subscriber Agreement.
By downloading, installing, and using the Scout IPTV App, you understand and consent to allow us to collect information that allows us to improve the quality of our products and services, and therefore your customer experience. Specifically, by such election, you consent to our collection of information through the use of additional software which is downloaded to your device within the Scout IPTV App. This additional software captures the following pertaining to your use of Scout IPTV App and other applications on your device: Application(s) running history and data usage ; Identity network and/or manufacturer identifier) of your device (as may be available) ; If location services are enabled on your device, the application will provide us the approximate or precise location of your Device (as may be available); we store location data in an aggregated manner to use for network planning and performance improvement. If you do not want the application to gather your location, you can disable location services in your mobile device (which affects all applications), disable location services for the Scout IPTV App in your device if disabling location for a specific application is enabled by your Device operating system or uninstall the Scout IPTV App'; Wi-Fi and cellular network information, such as your mobile operator, ISP, and IP address; Data usage on Wi-Fi, cellular, and respective network performance information such as throughput, latency, and signal strength.
Collected information is made available to Nelson Cable employees, accountants, billing and collection agencies, installation subcontractors, and program service providers. Information is on a “need to know basis” and only retained as long as required for financial and tax accounting purposes, and required by local, state and federal law.
Disclosure of personally identifiable information may also be required by court order directed to Nelson Cable.
A subscriber has the right to contest government agency claims to such information; and to review all such information at Nelson Cable office during regular business hours, given reasonable notice to our office by either phone or letter, and to correct any errors in the information. Should you have questions concerning the rights and obligations of Nelson Cable or your rights under the Cable Act, you may contact our office during normal business hours. Our office is located at 2771-A Rockfish Valley Highway, Nellysford, VA 22958. Our hours are Monday thru Friday 9:00am—4:00pm. Our telephone number is 434-263-4805.
Phone:
434-263-4805
Office Hours Monday–Friday 9AM to 4PM; on-call technicians are available 24/7/365.
Email:
info@scouttv.tv
Mail:
Nelson Cable
PO Box 219
Nellysford, VA 22958
www.fcc.gov
FCC Filer for Nelson Cable: Sarah Holman
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