Pursuant to Section 631 of the Cable Communications Policy Act of 1984 (the “Cable Act”), Nelson Cable, Inc. is required to inform new and current subscribers of our privacy policy.
Nelson Cable only collects information necessary to provide service to the subscriber or to monitor quality and reception of cable and cable modem signals. This includes name and address, telephone number, account number, billing and collection information, service and installation records, subscriber correspondence, the services rendered by the subscriber, maintenance, service and installation information, and marketing data. Subscriber must be of legal age in order to enter into Subscriber Agreement.
By downloading, installing, and using the Scout IPTV App, you understand and consent to allow us to collect information that allows us to improve the quality of our products and services, and therefore your customer experience. Specifically, by such election, you consent to our collection of information through the use of additional software which is downloaded to your device within the Scout IPTV App. This additional software captures the following pertaining to your use of Scout IPTV App and other applications on your device: Application(s) running history and data usage ; Identity network and/or manufacturer identifier) of your device (as may be available) ; If location services are enabled on your device, the application will provide us the approximate or precise location of your Device (as may be available); we store location data in an aggregated manner to use for network planning and performance improvement. If you do not want the application to gather your location, you can disable location services in your mobile device (which affects all applications), disable location services for the Scout IPTV App in your device if disabling location for a specific application is enabled by your Device operating system or uninstall the Scout IPTV App'; Wi-Fi and cellular network information, such as your mobile operator, ISP, and IP address; Data usage on Wi-Fi, cellular, and respective network performance information such as throughput, latency, and signal strength.
Collected information is made available to Nelson Cable employees, accountants, billing and collection agencies, installation subcontractors, and program service providers. Information is on a “need to know basis” and only retained as long as required for financial and tax accounting purposes, and required by local, state and federal law.
Disclosure of personally identifiable information may also be required by court order directed to Nelson Cable.
A subscriber has the right to contest government agency claims to such information; and to review all such information at Nelson Cable office during regular business hours, given reasonable notice to our office by either phone or letter, and to correct any errors in the information. Should you have questions concerning the rights and obligations of Nelson Cable or your rights under the Cable Act, you may contact our office during normal business hours. Our office is located at 2771-A Rockfish Valley Highway, Nellysford, VA 22958. Our hours are Monday thru Friday 9:00am—4:00pm. Our telephone number is 434-263-4805.
Network Management Policy:
Nelson Cable (Company) commits to using reasonable network management practices, and to managing its network and providing access in accordance with the Federal Communications Commission’s (FCC’s) rules. The FCC prohibits providers of Broadband Internet Access Service (BIAS) from engaging in blocking, throttling, and paid prioritization of lawful content, applications, services, or non-harmful devices, subject to reasonable network management. Reasonable network management includes avoiding congestion, combating harmful illegal content, and responding to legitimate safety and security issues. Company’s policies regarding network management practices are outlined herein in an effort to inform you of Company’s network performance, management practices, and terms of service.
Network Practices
Congestion Management Congestion due to malfunctioning hardware and/or software will be remedied as quickly as network engineers can diagnose and identify the offending hardware / software. Congestion due to malice will be remedied using any technique available, including protocol-aware filtering and rate-limiting, to control and limit the offending source. Company may seek criminal charges against those who inflict network malice. Company may also attempt to recover costs incurred from network malice.
Company reserves the right to prioritize traffic based on real time and non-real time applications during heavy congestion periods based on generally accepted technical measures. Company may use other traffic management and prioritization tools to help ensure equitable access to the Company network for all customers. Excessive bandwidth or hardware usage that adversely affects Company’s ability to provide its Internet or any other service may result in additional account management and fees.
Company reserves the right to monitor customer usage and evaluate on an individual account basis bandwidth or hardware utilization to efficiently manage the performance of the network to ensure a sustainable quality broadband service is provided. Peak network usage is between 4 pm and 11 pm Monday – Friday and 10 am – 11 pm Saturday and Sunday. During peak usage times, priority is given to applications such as browsing, email, streaming, instant messaging, gaming and VoIP.
User-Based Practices. Company does not target specific users or user groups for congestion management.
Blocking or Throttling. Company reserves the right to disconnect or limit any account access to the Internet that in the opinion of its system administrator is a threat to the security or lawful operation of the Internet service or the service’s software and/or hardware or that repeatedly violates the terms of its Acceptable Use Policy (AUP) or other terms of service. Company reserves the right, but does not assume the responsibility, to block or limit access to content that violates its AUP. Company will not unjustly or unreasonably block access to lawful content, applications, services or non-harmful devices, subject to reasonable network management. Company also will not unjustly or unreasonably (other than reasonable network management elsewhere disclosed) degrade or impair access to lawful Internet traffic based on content, application, service, user, or use of non-harmful devices, including a description of what is throttled and when.
Affiliated or Paid Prioritization. Company does not unjustly or unreasonably favor some traffic over other traffic including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate or in exchange for consideration, monetary or other benefit.
Zero Rating. Company does not engage in zero rating.
Application-Specific Behavior. Company does not make use of any application-specific network management practices. Company does not modify protocol fields in ways not prescribed by the protocol standard. Company does not inhibit or favor certain applications or classes of applications. Company does not block or rate-control specific protocols or protocol ports, except for malformed or non-standard protocol traffic as identified by Company. Company reserves the right to block outbound Simple Mail Transfer Protocol (SMTP) from residential IP addresses to protect against unsolicited commercial email (UCE) or spam.
Device Attachment Rules. Devices connecting to Company’s network must conform to general public standards and be non-harmful to the network.
Security. Company provides its own methods to secure and protect its Internet service and network. Such action is not a substitute for the customer providing his/her own security or protection for your own software, devices, network or data. Company specifically disclaims any liability for any breach of security or any harm to customer’s computing system while connected to Company’s Internet service.
Performance Characteristics
Service Description The advertised speed of Company’s Internet service is the maximum bandwidth throughput that is available and achievable with the technology utilized by Company. Advertised speeds/latencies can be found in our Broadband Labels located at www.nelsoncable.com. Our customer serving networks are comprised of various access platform technologies that deliver Internet service. Some characteristics of generally available Internet access by type:
· FTTP (Fiber-to-the-premise) supports up to 2000 Mbps, less than 50ms latency, depending on service level subscribed.
· Cable Modem supports up to 2000 Mbps, less than 50ms latency, depending on service level subscribed.
Several factors may affect the actual bandwidth throughput of Company’s Internet service offerings. This includes but is not limited to distance between service point and Company’s central office as well as the customer’s computer, modem or router used. Internet traffic and activity during peak usage periods may also impact the available bit rate.
Impact of Non-BIAS Data Services. Company offers non-BIAS data services such as VoIP, IP Video, and Business Data Services. Emergency service calls (such as 911, fire, or police department) are given priority over other available bandwidth and could impact BIAS during the duration of the call. The same is true for IP Video to emergency services. IP Video and Business Data Services are not given any special priority over other available bandwidth.
Commercial Terms
Pricing. Pricing for our services and fees can be found online at: www.nelsoncable.com.
Privacy Policies. Our Privacy Policy can be found online at: www.nelsoncable.com. Company does not generally inspect network traffic. Company does not otherwise store, use, or provide traffic information for non-network management purposes or those not identified in the Privacy Policy. Certain traffic information is retained and stored for specific periods of time as required by state or federal law. This includes information stored and provided to law enforcement as it relates to information requested by law enforcement pursuant to national security and/or criminal statutes and Acts.
Redress Option
If you have any questions or concerns regarding this Network Management Policy, please contact Customer Service Monday through Friday, 9am-4pm EST, at 434-263-4805, option 1, or info@scouttv.tv
Revised 9.27.24
Phone:
434-263-4805
Office Hours Monday–Friday 9AM to 4PM; on-call technicians are available 24/7/365.
Email:
info@scouttv.tv
Mail:
Nelson Cable
PO Box 219
Nellysford, VA 22958
www.fcc.gov
FCC Filer for Nelson Cable: Sarah Holman
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